FAQ & Product Questions

FAQ & Product Questions for Magento 2

Transform your support costs into a search-engine-indexed knowledge base. Every answered question becomes an SEO asset — automatically marked up with Schema.org FAQPage structured data and included in your sitemap. Reduce support tickets while improving product page conversion.

Content Organisation

• Hierarchical Categories — nest FAQ categories with icons, descriptions, and custom URLs
• Tag System — tag cloud, tag pages, and autocomplete-powered tag search
• Product Associations — link FAQs to specific products; dedicated Q&A tab on product detail pages
• Multi-Store Support — separate FAQ trees per store view
• Customer Group Restrictions — hide content from guests or specific groups

Customer Engagement

• Ask a Question form on every FAQ page and product page
• Three Rating Modes — Yes/No thumbs, voting, or 5-star average
• Social Share buttons on individual FAQ pages
• reCAPTCHA v2/v3 on question submission
• GDPR-compliant data handling for submitted questions
• Email notifications to admins on new question submission

SEO & Discoverability

• JSON-LD structured data (Schema.org FAQPage) auto-injected on FAQ pages
• Clean URL routing — /faq/category-slug/question-slug
• Automatic XML sitemap inclusion for all published FAQs
• Hreflang tags for multi-language stores
• Advanced Search with search-term analytics reporting in admin

Admin Tools

• Full CRUD grid for questions, categories, and tags
• Bulk approve / reject / delete actions
• CSV import/export CLI (magendoo:faq:import, magendoo:faq:export)
• Reindex command: bin/magento magendoo:faq:reindex
• ACL permissions for granular admin access control

CMS Widgets

• Questions List Widget — embed recent or featured questions anywhere
• Categories List Widget — display FAQ category grid on any CMS page
• Search Box Widget — standalone FAQ search for sidebar or homepage

REST API — 24 Endpoints

Full programmatic control over all entities: questions, categories, tags, ratings, and analytics. 100% endpoint coverage verified by Playwright integration tests.

Installation

composer require magendoo/module-faq
bin/magento module:enable Magendoo_Faq
bin/magento setup:upgrade && bin/magento setup:di:compile
bin/magento magendoo:faq:reindex && bin/magento cache:flush

Requirements

• Magento 2.4.x — Community, Mage-OS, or Adobe Commerce
• PHP 8.0 or higher
• 12-table database schema, zero breaking changes on upgrade

License: OSL-3.0  |  View on GitHub